Refund policy

Return Policy

For full legal terms, please refer to our Terms & Conditions.


Scope of application

This Returns Policy applies exclusively to private consumers (B2C) acting outside their trade or profession, in accordance with EU consumer protection legislation.


Right of withdrawal

Customers have a 14-day right of withdrawal, starting from the day the order is received. If your order is delivered in multiple shipments, the period starts when the last item is received.

  • Items must be unused and returned in original condition.

  • The customer is responsible for return shipping costs.

To exercise your right of withdrawal, please contact us at info@florovia.com within 14 days. 

Please note that custom-made or personalized products are excluded from the right of withdrawal.

Note also that you cannot withdraw from the agreement by refusing receipt of the product or by failing to collect it without having first notified us of your wish to cancel.


Condition of returned items


Products must be returned in the same condition as when purchased with all original tags and labels attached. You may examine the item to the extent necessary to assess its nature and characteristics.

Florovia reserves the right to reject returns or issue a partial refund in the following cases:

  • The item has been used or washed.

  • The original product packaging (including stickers) is broken or missing.

  • The item is damaged or shows visible signs of wear and use.

It is the customer’s responsibility to ensure that the goods remain in original condition until they are returned.


How to return an item

SWEDEN

If you would like to return your products within Sweden, please contact us at info@florovia.com before returning an item so we can provide the correct return address and instructions. We only accept parcels arranged with our customer service. 

OTHER COUNTRIES

If you would like to return your products from a country other than Sweden, please contact us at info@florovia.com before returning an item so we can provide the correct return address and instructions. We only accept parcels arranged with our customer service. 

 

Note:

  • Return parcel cannot be sent to a pick-up point or post office.

  • Return shipping costs are non-refundable, meaning the buyer is responsible for covering all associated return costs.

  • The customer is responsible for the return parcel until it has been received by Florovia, and we advise that you keep all proof of delivery and tracking information until the refund has been processed.

Please be aware: in any case, if the return reduces the total order value below the free shipping threshold (SEK 1,300), we reserve the right to deduct the original shipping costs from the refund.


Damaged or Incorrect Items


We ship all Florovia orders in protective packaging to help ensure your flowers arrive in good condition.

However, if your order arrives damaged or incorrect, please contact us at info@florovia.com as soon as reasonably possible after discovering the issue.

To help us process your claim efficiently, please include:

  • Your order number

  • A description of the issue

  • Photos and/or videos showing the damage or incorrect item 

Where a claim is approved, we will offer a repair, replacement or refund.


Contact

If you have any questions about shipping and delivery, feel free to contact us: info@florovia.com.


Last updated: 2025-12-28